Below is a list of frequently asked questions (FAQ). If you run into difficulty, and your question is not answered, please send your question on technical support: support[at]x-screensaver.com.

Why am I experiencing problems with the sound? Why can't I hear the sounds on screensavers that come with sound?

• Make sure that you have downloaded the version
  of the screensaver with sound. Some versions didn't have sound.
• Make sure that you have installed the latest version of Microsoft's Windows Media Player. Click on the icon to the right to download and install it. If you have an older version, uninstall it using the Add/Remove Programs menu in the Control Panel. Then install the latest version.
• Microsoft offers further help in detecting and fixing sound problems. Clear here to visit Microsoft's support site.

Why do I see only a black screen when the screensaver is on? You need to install the latest version of Microsoft Windows Media Player. Click on the graphic above to go to Microsoft's website where you can download it.

Why  the registration key (password) didn't remove the seven-day limit? The two most common reasons for this are 1) the key was from old version and 2) the wrong screensaver was selected. To successfully enter the registration key, follow these instructions. Click on Start, select Settings, select Control Panel, open the Display icon, click on the Screen Saver tab, make sure that the correct screen saver is selected, click on the Settings... button, and click then on the right of the Register... button. And in openned window type the registration code in the space provided. Type it in exactly as shown, and note that case is important. If the registration key was entered properly, is the Register... button disappear. If not, type in the registration key again, exactly as shown.

Why after I type in the registration key (password) is showing a message - "INVALID PASSWORD"? If You enter a password and have got a message "Invalid password",
this signifies is You installed our software of old version.
Execute an order of actions, which see below:

1. Uninstall for OLD version.
2. Download NEW version of Screensaver.
3. Setup new version.
4. Enter of password, which specified in the registration message.

Why do I get an error when trying to install? Our screensavers require Windows 95, 98 or NT. They will not work with Windows 3.1 or Macintosh computers. If you're using Windows 95/98/NT/2000/ME/XP, and you still get an error while installing, the most likely reason for this is a corrupted download. Please try to download and install the software again.

Why are some of the images corrupt or garbled? There are two likely causes:

• The most likely reason for this is a corrupted download. Please try to download and install the software again. We recommend that you first uninstall the software before reinstalling.
• Another reason may be that your system is in 256-color mode. In this mode, an image may change to very strange colors as a new image enters the screen. To fix this problem, go into your Display settings in the Control Panel. Click on the Settings tab. Change the colors to High Color (16-bit) or higher. You may need to restart your computer.

Why are some transitions jerky or slow? Our screensavers come with 14 different transitions. If some of the transitions appear jerky or slow, the most likely cause is your hardware. Transitions can require significant processing power and memory. Some video cards may not be able to run the transitions as quickly and smoothly as possible. The easiest solution is to select only those transitions that you want. You can do this in the screensaver settings. To get there, open the Display properties in the Control Panel, select the Screen Saver tab, click on the Settings... button next to the name of the screensaver, and then select the Display Effects tab. Place a check next to the transitions you want. You may need to experiment to find the optimal combination of transitions and duration choice of effects.