Free support is available for those who purchase the full, registered version of our software. We also assist users who are evaluating our software, but priority is given to our customers.
Below is a list of frequently asked questions (FAQ). If you run into difficulty, and your question is not answered, please send your question on technical support: support[at]x-screensaver.com.
For all other questions, please send a message to us at info[at]x-screensaver.com.
- How do I order?
Why do I see only a black screen when the screensaver is on? You need to install the latest version of Microsoft Windows Media Player. Click on the graphic above to go to Microsoft's website where you can download it.
How can I mute the sound? You can mute the sound by clicking on Start, selecting Settings, selecting Control Panel, opening Display, clicking on the Screen Saver tab, selecting the screen saver whose sound you wish to mute, clicking on the Settings... button, clicking on the Screen Saver tab, and checking the "Use Sound Effects" box.
Why the registration key (password) didn't remove the seven-day limit? The two most common reasons for this are 1) the key was from old version and 2) the wrong screensaver was selected. To successfully enter the registration key, follow these instructions. Click on Start, select Settings, select Control Panel, open the Display icon, click on the Screen Saver tab, make sure that the correct screen saver is selected, click on the Settings... button, and click then on the right of the Register... button. And in openned window type the registration code in the space provided. Type it in exactly as shown, and note that case is important. If the registration key was entered properly, is the Register... button disappear. If not, type in the registration key again, exactly as shown.
Why after I type in the registration key (password) is
showing a message - "INVALID PASSWORD"? If You enter a password and
have got a message "Invalid password",
Why do I get an error when trying to install? Our screensavers require Windows 95, 98 or NT. They will not work with Windows 3.1 or Macintosh computers. If you're using Windows 95/98/NT/2000/ME/XP, and you still get an error while installing, the most likely reason for this is a corrupted download. Please try to download and install the software again.
Why are some of the images corrupt or garbled? There are two likely causes:
Why are some transitions jerky or slow? Our screensavers come with 14 different transitions. If some of the transitions appear jerky or slow, the most likely cause is your hardware. Transitions can require significant processing power and memory. Some video cards may not be able to run the transitions as quickly and smoothly as possible. The easiest solution is to select only those transitions that you want. You can do this in the screensaver settings. To get there, open the Display properties in the Control Panel, select the Screen Saver tab, click on the Settings... button next to the name of the screensaver, and then select the Display Effects tab. Place a check next to the transitions you want. You may need to experiment to find the optimal combination of transitions and duration choice of effects.
Why did the evaluation period end prematurely? Our screensavers base their evaluation period on the date of installation. If you change your computer's system date for any reason, the screensaver may think the evaluation period has ended. This could happen if you are testing your computer for Y2K bugs. It could also happen if your computer has a BIOS bug that causes the system date to be reset when you restart your computer. If you wish to continue evaluating a screensaver whose evaluation period ended early, please setup a normal current date and Screensaver will work.
Do you create custom screen savers? Yes, we can create custom screen savers to promote your company or product. You can offer these screen savers for download on your web site or to install in office.